Home Deals Delivery Information

Delivery dates and time windows are estimates and are not guaranteed. Delays may occur because of traffic, weather, vehicle problems, previous deliveries, product availability, or other circumstances outside our reasonable control.

Home Deals will make a reasonable effort to notify the customer of significant delays.

An adult who is at least 18 years old must be present to accept the delivery.

Before the delivery team arrives, the customer must:

Confirm that the merchandise will fit through all doors, hallways, stairways, elevators, and entrances.

Measure the intended product location.

Clear a safe path from the entrance to the delivery location.

Remove fragile, valuable, or obstructing items.

Reserve elevator access when required.

Obtain any building or property-management approval.

Secure children and pets away from the delivery area.

Inform Home Deals in advance about stairs, elevators, narrow entrances, gated communities, or other access restrictions.

Home Deals is not responsible when merchandise cannot be delivered because it does not fit or because the delivery location was not properly prepared.

Additional charges may apply for redelivery, stairs, difficult access, extended waiting time, or services that were not disclosed when delivery was scheduled.

Standard delivery pricing applies to first-floor delivery only.

Additional fees will apply for delivery to a second floor, third floor, or any higher level, including locations requiring the use of stairs or elevators. Customers must inform Home Deals about the floor level, stairs, elevators, narrow entrances, gated access, or other access restrictions before scheduling delivery.

The delivery location must be safe and reasonably accessible. Home Deals or its delivery provider may refuse or stop a delivery when:

The location is unsafe.

The entrance or delivery path is blocked.

The merchandise cannot safely fit through the available space.

Stairs or structural conditions are unsafe.

Children or pets create an unsafe environment.

The delivery requires equipment or services that were not scheduled.

Severe weather or another condition makes delivery unsafe.

Additional charges may apply for difficult access, stairs, elevators, extended waiting time, redelivery, or conditions that were not disclosed when delivery was scheduled.

Customers should inspect all merchandise before accepting delivery.

Please check:

Product condition

Model and color

Quantity

Included parts and accessories

Visible damage

Missing components

Whether the correct merchandise was delivered

Any visible damage, missing parts, or incorrect merchandise should be reported to the delivery team before the delivery is accepted.

When possible, the issue should be written on the delivery receipt and supported with photographs or video.

Signing the delivery receipt confirms that the merchandise was received, but it does not remove any rights provided under the Home Deals Return and Refund Policy.

If you receive incorrect merchandise or discover significant damage or a major problem that was not disclosed before the sale, contact Home Deals as soon as possible and within the applicable seven-day return period.

Please provide:

Receipt or order number

Photographs or video showing the problem

Product model number or item number

Description of the issue

Home Deals will inspect and review the claim. Depending on the circumstances, the resolution may include repair, replacement, a Home Deals gift card, or a refund to the original payment method.

Damage caused after delivery, including damage resulting from misuse, improper installation, moving, transportation, neglect, or unauthorized repair, is not the responsibility of Home Deals.

Standard delivery does not automatically include installation, connection, assembly, mounting, removal of old merchandise, or modification of the customer’s property.

These services must be approved and scheduled separately when available.

Unless specifically included in writing, customers are responsible for:

Electrical connections

Plumbing connections

Gas connections

Dryer ventilation

Wall mounting

Furniture assembly

Appliance installation

Removal or disposal of old merchandise

Certain installations should be completed by a qualified or licensed professional.

Home Deals is not responsible for damage caused by improper installation or by electrical, plumbing, gas, ventilation, structural, or property conditions.

An order scheduled for delivery may be canceled for a full refund of the merchandise price if the cancellation is made before the merchandise leaves the store.

Delivery, installation, assembly, processing, or other service fees already incurred may remain nonrefundable.

Once merchandise has left the store for delivery, the order cannot be canceled under this section.

If no authorized adult is available during the scheduled delivery window, the delivery may be considered missed.

Additional charges may apply for:

Redelivery

Rescheduling

Extended waiting time

Merchandise storage

Additional transportation

Previously paid delivery fees may remain nonrefundable.

Eligible merchandise may be returned within seven calendar days from the delivery date, subject to the complete Home Deals Return and Refund Policy.

For an approved return after delivery, Home Deals will generally issue a Home Deals gift card with no expiration date.

Delivery, installation, assembly, processing, and service fees are nonrefundable.

Additional pickup or transportation charges may apply if Home Deals must retrieve returned merchandise.

Many Home Deals products are open-box, overstock, customer returns, scratch-and-dent, or limited-quantity merchandise.

Customers are encouraged to carefully review photographs, product descriptions, measurements, condition information, and disclosed damage before scheduling delivery.

The delivery of merchandise does not change any disclosed product condition or final-sale designation.

Merchandise marked Final Sale or As-Is cannot be returned, including after delivery.

Final-sale merchandise remains final sale regardless of its price.

Delivery does not create additional return rights for merchandise that was clearly identified as final sale before purchase