Home Deals Return and Refund Policy

Eligible merchandise may be returned within 7 calendar days from the date of pickup or delivery.

Returns requested after seven calendar days will not be accepted.

We understand that online customers may not be able to fully inspect open-box, scratch-and-dent, or unique merchandise before visiting our store.

Customers may inspect their merchandise when they arrive for pickup. If the customer does not like the item or decides it is not right for them, they may cancel the purchase and receive a full refund to the original payment method, provided that:

The item has not been accepted or picked up.

The item has not left the store.

Home Deals has not delivered or installed the item.

The customer informs Home Deals before completing pickup.

Once the customer accepts the merchandise and it leaves the store, the regular seven-day return policy applies.

Customers may cancel an order scheduled for delivery and receive a full refund for the merchandise if the cancellation is made before the item leaves the store.

Delivery, installation, assembly, processing, or other service fees already incurred may remain nonrefundable.

Once the merchandise leaves the store for delivery, the order can no longer be canceled under this section.

For an approved return made after merchandise has been picked up or delivered, Home Deals will issue a Home Deals gift card with no expiration date.

Refunds to the original payment method may be issued when:

An online order is declined before pickup.

An order is canceled before the merchandise leaves the store.

Home Deals provides the wrong merchandise.

An item has significant damage or a major problem that was not disclosed before the sale.

All returns and refunds are subject to inspection and approval by Home Deals.

To qualify for a return:

The return must be requested within seven calendar days of pickup or delivery.

The original receipt or proof of purchase is required.

The merchandise must be returned with all included parts, accessories, manuals, and packaging when available.

The item must be in the same condition in which it was sold.

The item must not have been damaged, altered, misused, or improperly installed after purchase.

Home Deals must inspect and approve the merchandise.

Home Deals reserves the right to refuse a return if the merchandise does not meet these requirements.

The following merchandise cannot be returned:

Items marked

Final Sale

Clearance merchandise marked as final sale

Merchandise from the used or special-value shelf

Merchandise sold

as-is

Special orders or customized merchandise

Opened food, personal-care, beauty, cosmetic, or hygiene products

Merchandise damaged after leaving Home Deals

Items that are missing parts or accessories after purchase

Items damaged through improper transportation, installation, misuse, neglect, or unauthorized repair

Final-sale and as-is items remain final sale regardless of their price.

Customers must inspect appliances and furniture before pickup or at the time of delivery.

Any visible damage, missing parts, or incorrect merchandise should be reported immediately before the customer accepts the item.

A return may be denied when damage results from:

Improper transportation

Improper installation

Electrical, plumbing, gas, or ventilation problems

Misuse or neglect

Failure to follow the manufacturer’s instructions

Unauthorized repairs or modifications

Manufacturer warranty coverage may apply to certain products. Warranty terms vary by brand and product.

Delivery, installation, assembly, processing, and service fees are nonrefundable, including when the merchandise itself qualifies for a return.

Additional pickup or transportation charges may apply if Home Deals must retrieve returned merchandise.

Original delivery fees will not be credited toward the cost of collecting or redelivering an item.

If you receive incorrect merchandise or discover significant damage or a major problem that was not disclosed before the sale, contact Home Deals as soon as possible and within the seven-day return period.

Please provide:

Your receipt or order number

Photographs or video clearly showing the issue

The product’s model number or item number

A description of the problem

Home Deals will inspect the merchandise and determine the appropriate resolution. Depending on the circumstances, the resolution may include repair, replacement, a Home Deals gift card, or a refund to the original payment method.

Approved refunds to a credit or debit card must be returned to the original payment method used for the purchase.

After Home Deals processes the refund, the time required for the credit to appear will depend on the customer’s bank or card issuer.

Cash refunds will not be issued for purchases made by credit card, debit card, financing, or another electronic payment method.

Please contact Home Deals before returning large furniture, appliances, or other oversized merchandise.

Bringing merchandise to the store does not automatically guarantee approval. All merchandise must be inspected and approved under this policy.

Our team will gladly answer questions, explain the condition of an item, and help customers inspect merchandise before pickup or delivery.

We encourage every customer to confirm the product’s condition, measurements, color, features, and included accessories before accepting it.